Conditions and complaints procedure

Although we are more than 100% committed to provide you with the best possible service, it may happen that you have a complaint about our office, an employee or our working methods. Of course we will try to resolve this together with you.

NVM terms and conditions

Van Santvoort brokers is a member of the NVM (Dutch Association of Brokers). We work according to the NVM conditions and rules of conduct. You can download the NVM’s General Terms and Conditions below.

Do you have a complaint? Then take a look at our complaints procedure on how to make your complaint known.